Doutta Galla Outreach Service

There are three streams of outreach including, Standard Outreach, Moderate Outreach and Intensive Home Based Outreach. Doutta Galla also provides care coordination. There is scope to scale support up and down in intensity according to consumer need.

All streams of Outreach utilise the Collaborative Recovery Model (CRM). The model is evidence based, this means the model incorporates ways of working that have been researched, evaluated and proven helpful to consumers.

The staff and consumer use the CRM and tools to identify the consumers values and strengths, and use these to clarify the life direction the consumer wants their life to take and to plan how to achieve this.

Doutta Galla Recovery Workers work alongside consumers to link with:

Support consists of one to one and a half hours per week, Monday to Friday between the hours of 9am and 5pm.

The service is voluntary and is not a crisis or clinical service.
There is no time limit to length of support.

The Mental Health Homelessness Program provides a pathway out of homelessness for individuals who have a psychiatric disability and complex needs. The program provides Transitional Housing Management (THM) accommodation. Recovery workers work with consumers to secure long term stable accommodation, and to work towards recovery outcomes.

This program provides intensive and sustained assertive recovery support in the consumer’s home. This program supports the transition for consumers for clinical bed based services into independent living. This service is also available to consumers living in the community with multiple and complex needs. Care coordination is included in this service model. The length of support is up to 18 months, depending on the level of need.
Brokerage funds are attached to these packages.

The Care Coordination service aims to improve the coordination of care for people with a mental illness.

The service provides support to the care team to ensure a coordinated response. The service helps to resolve system issues, and ensure the consumer has access to and remains engaged with the range of services involved.

Standard Outreach
Adults:

Moderate Outreach
Adults:

Intensive Home Based Outreach
Adults:

Care Plan Coordination
Adults:

Referrals for Standard and Moderate Outreach can be made by calling the mental health intake worker Wendy Dun or 8378 3584 (available Monday to Wednesday). Referrals should be made using the SCTT Form [PDF 303KB] (Summary and Referral) and the Doutta Galla risk screen. Additional information may be requested by the mental health intake worker. The mental health intake worker will arrange an assessment with the consumer in their home, to discuss their needs and what they would like to achieve. Anyone can make a referral to this program.

Referrals for the Intensive Home Based Outreach program and Care Coordination program can be made by speaking to the Care Plan Coordinator Kim Duong or 8327 1700. Referrals can be made using the Care Initiative referral form [DOC 431KB]. A discussion with the Care Plan coordinator regarding the potential referral is recommended prior to submitting a referral. The Care Plan Coordinator will arrange an assessment with consumer to discuss their needs and what they would like to achieve. All referrals will need to be presented to the Selection and Review Panel where a decision about the referral will be made.