Doutta Galla Community Health
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Mission Statement

Doutta Galla provides high quality, culturally appropriate and accessible primary, community and mental health services with a particular focus on the most vulnerable and disadvantaged in the cities of Melbourne and Moonee Valley.
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Referral to Care Coordinator

Referral to Care Coordinator

From August 2012, referrals to Care Coordinators will be accepted internally only for clients living with:

physio with old lady exercising
  • Arthritis
  • Diabetes Type 2
  • Heart disease
  • Lung conditions such as Asthmaand Chronic Obstructive Pulmonary disease
  • AND
  • 1. Support with behaviour/lifestyle changes
  • 2. Self management support
  • 3. Assistance with care coordinatiion because multiple services are involved.

Intake screening tool for Care Coordinator

We have a central intake service that screens for eligibility to our Care Coordinators.
Download the Eligibility screening tool (Word, 92KB)

Self management capacity includes:

  • Current knowledge base and awareness of their health needs
  • Medication management- compliance with current medicines.
  • Impact of lifestyle issues on chronic disease presentation,physical inactivity, nutrition/obesity, smoking and
  • alcohol, depression/anxiety/stress, social isolation.
  • Access to essential support services needed: e.g. Diabetes, Medical (GP/Endocrinologist); Dietician, Diabetes
  • Educator, Podiatrist, Ophthalmologist.
  • Social issues: if these have the immediate potential to impact significantly on self management capacity then
  • need to be addressed as major priority.

A Care Coordinator is allocated to each client and is the ‘go-to’ person for both the client and referrer. The care coordinator will ensure that all professionals are kept in the loop.
Clients will come to you with their own hand-held record which holds all relevant information, including appointments and test results.

  • The client will develop an action plan with the help of their care coordinator.
  • Clients will receive alerts for upcoming health checks and care plan reviews.
  • Peer-led self-management programs will be made available on a regular basis.
  • Other conditions or problems will be picked up by a comprehensive assessment.

General Practitioner feedback

Go to General Practitioner feedback and tools page

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