Position: Outreach Team Leader
Can you tell us a little bit about your background?
I worked for eight years as a sales representative for a company selling electrical hospital equipment. I then worked at ASCO as a welfare worker for people with intellectual disabilities. I was there for two years,
Education-wise; I have a Diploma in Counselling, Certificate IV in Disability, Certificate IV in Mental Health and a Certificate IV in Drug and Alcohol.
How did you start working at Doutta Galla?
I wanted to specialise in the mental health area. I heard about a position at the Youth Residential Program in Essendon, so gave it a go. I was successful and stayed there for three years. After this I moved into a Team Leader position at Outreach at the Gracie Street site, where I have been ever since.
How long have you been working at Doutta Galla?
What tasks does your position involve (typical day)?
As Team Leader, I support staff in delivering high quality mental health services to clients in the community. I also undertake client risk management, which involves me assessing clients who are at risk of declining mental health, and making a decision on the best way to support the client through this.
I also promote and network with external organisations in order to establish strong partnerships across a wide range of mental health services throughout the community.
What skills do you need for your type of work?
Patience and empathy are the two main skills. Understanding the full scope of a client’s journey is important; as well as possessing tolerance and resilience towards stigma and attitudes which can often hinder recovery. Also a measured approach to your work and being a confident decision maker is important.
What are the challenges of your work?
Helping people recover from difficult situations is a very slow and often unappreciated job that requires a lot of effort.
Every client is different and the work can be unpredictable, so you need to be prepared for anything and have a wide ranging skill set to negotiate any situations.
What do you like most about working at Doutta Galla?
The organisation supports its staff very well in completing their work. Doutta Galla is committed to delivering high quality services to all its clients and has a passionate workforce in place to make this happen.
There is a strong, positive culture within my team and I enjoy coming in to work every day. I couldn’t see myself doing anything else.