Doutta Galla Community Health
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Mission Statement

Doutta Galla provides high quality, culturally appropriate and accessible primary, community and mental health services with a particular focus on the most vulnerable and disadvantaged in the cities of Melbourne and Moonee Valley.
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outreach staff

Doutta Galla Outreach Service

Doutta Galla Inner West Outreach provides recovery services to individuals experiencing mental illness in the cities of Moone Valley and Melbourne.

The Outreach team provides assertive outreach to consumers in their home or community, to assist in their recovery journey. The Outreach team seeks to work together with the person, their families and carers, and the local community to establish a support network that assists the person to recover from their mental illness and lead a meaningful life.

Doutta Galla also provides Care Coordination to improve the coordination of care for people with a mental illness.

The service is voluntary, and the duration of support is dependent on the consumer’s needs.

Services Provided

There are three streams of outreach including, Standard Outreach, Moderate Outreach and Intensive Home Based Outreach. Doutta Galla also provides care coordination. There is scope to scale support up and down in intensity according to consumer need.

All streams of Outreach utilise the Collaborative Recovery Model (CRM). The model is evidence based, this means the model incorporates ways of working that have been researched, evaluated and proven helpful to consumers.

The staff and consumer use the CRM and tools to identify the consumers values and strengths, and use these to clarify the life direction the consumer wants their life to take and to plan how to achieve this.

Doutta Galla Recovery Workers work alongside consumers to link with:

  • Local health services
  • Housing services
  • Education, training and employment services
  • Mental health services
  • Recreational services

Standard Home Based Outreach

Support consists of one to one and a half hours per week, Monday to Friday between the hours of 9am and 5pm.

The service is voluntary and is not a crisis or clinical service.
There is no time limit to length of support.

The Mental Health Homelessness Program (Moderate Outreach)

The Mental Health Homelessness Program provides a pathway out of homelessness for individuals who have a psychiatric disability and complex needs. The program provides Transitional Housing Management (THM) accommodation. Recovery workers work with consumers to secure long term stable accommodation, and to work towards recovery outcomes.

Intensive Home Based Outreach Program

This program provides intensive and sustained assertive recovery support in the consumer’s home. This program supports the transition for consumers for clinical bed based services into independent living. This service is also available to consumers living in the community with multiple and complex needs. Care coordination is included in this service model. The length of support is up to 18 months, depending on the level of need.
Brokerage funds are attached to these packages.

Care Coordination Program

The Care Coordination service aims to improve the coordination of care for people with a mental illness.

The service provides support to the care team to ensure a coordinated response. The service helps to resolve system issues, and ensure the consumer has access to and remains engaged with the range of services involved.

Who is eligible for Outreach services?

Standard Outreach
Adults:

  • Aged 16-64
  • Experiencing a severe and enduring mental illness.
  • Who live in the Cities of Moonee Valley or City of Melbourne

Moderate Outreach
Adults:

  • Aged 16-64
  • Experiencing a severe and enduring mental illness.
  • Who live in the Cities of Moonee Valley or City of Melbourne.
  • Have a history of homelessness
  • Are eligible for public housing

Intensive Home Based Outreach
Adults:

  • Aged 16-64
  • Are registered with the Area Mental Health Service.
  • Who live in the Cities of Moonee Valley or City of Melbourne.
  • Experience multiple and complex needs.
  • Currently residing in Clinical Bed Based Services or residing in the community.

Care Plan Coordination
Adults:

  • Aged 16-64
  • Are registered with the Area Mental Health Service.
  • Who live in the Cities of Moone Valley or City of Melbourne.
  • Experience multiple and complex needs

How are referrals made?

Referrals for Standard and Moderate Outreach can be made by calling the Mental Health Intake Worker or 8378 3584 (available Monday to Wednesday). Referrals should be made using the SCTT Form [PDF 303KB] (Summary and Referral) and the Doutta Galla risk screen. Additional information may be requested by the mental health intake worker. The mental health intake worker will arrange an assessment with the consumer in their home, to discuss their needs and what they would like to achieve. Anyone can make a referral to this program.

Referrals for the Intensive Home Based Outreach program and Care Coordination program can be made by speaking to the Care Plan Coordinator or 8327 1700. Referrals can be made using the Care Initiative referral form [DOC 431KB]. A discussion with the Care Plan coordinator regarding the potential referral is recommended prior to submitting a referral. The Care Plan Coordinator will arrange an assessment with consumer to discuss their needs and what they would like to achieve. All referrals will need to be presented to the Selection and Review Panel where a decision about the referral will be made.

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