||Once you contact us, we will: provide you with information about our services, direct you to a specific service, such as a doctor or a dentist, or make an appointment for you to have an initial needs assessment with our central intake team; check what language you are most comfortable using and whether you would like to use an interpreter when dealing with us; check if there are any cultural matters you need us to know about that may affect how we work with you.
|Initial needs identification and assessment
||During your initial assessment, our health professional will talk with you about: your overall health and wellbeing; how you manage existing conditions; how to prevent illnesses getting worse; how to reduce the risk of getting new illnesses; how your home or work life may be affecting your health treatment options. This discussion helps us to work out what services you need and how quickly. Depending on what we find out, we will: undertake a more detailed assessment of your health situation and needs to help with planning your care, make an appointment for you, if required, to have an extra assessment with one of our services or a specialist assessment with an external health professional; make a first appointment for you to start treatment; place you on a waiting list for the service you require.
|Treatment services and care planning
||As you begin treatment, you and your health professional will: set some goals to achieve for your health. These will be based on your needs, wishes, values and circumstances. Map out a care plan to achieve your health goals. This may include one or more of our services. Treatment services will be provided according to your care plan. Your plan will be reviewed at intervals to: see if we are making progress towards your health goals, get feedback from you and your health professionals, make any adjustments needed to your plan.
||If your health goals have been achieved and your treatment/care plan completed, then our work together is done for the time being. You may: still need to access some of our services occasionally to manage a condition or deal with an illness (e.g. dentist, doctor, podiatrist, etc), receive some ongoing support or services through a community group or an outreach program; need help from a more specialised health service provider to achieve your health goals. If so, we will manage your transition to a new service provider as smoothly as possible.