Doutta Galla Community Health
Skip Links

Mission Statement

Doutta Galla provides high quality, culturally appropriate and accessible primary, community and mental health services with a particular focus on the most vulnerable and disadvantaged in the cities of Melbourne and Moonee Valley.
text smaller
text bigger
  • AboriginalArabicCantonese - traditional ChineseGreekItalianMalteseMandarin - simplified ChineseSomaliTurkishVietnamese
Doctor with patient

Model of care

How we will work together to improve your health

Below shows the stages we will go through together on your journey to better health.

First, we want to tell you about some of the things you can expect from us:

Our attitudes and values

We’re committed to working with you to improve your health and well-being. For us, this means:

  • You will always be spoken to with respect.
  • We will look at all the issues that are affecting your health. We will not ignore things such as poor housing, financial difficulties, gambling or alcohol problems that may be hurting your health and wellbeing. We will work together to deal with such issues directly, or we will assist you to access other services that can help.
  • We would like you to take an active part in making decisions about your health. We’re not going to make all the decisions and just tell you what to do. We’ll talk together, we’ll both ask lots of questions, we’ll set some goals and make a plan. We’ll listen hard to what you say and respect the choices you make.
  • We will make it as easy as possible for you to access our services at times and places that suit you best.
  • If you have a serious mental illness or chronic disease (for example, diabetes), you will get extra help through a care coordinator to make sure you get all the services you need.
  • All of our health professionals who work with you will be familiar with your situation. With your consent, we will give them access to your electronic health records, so you won’t have to keep explaining yourself to each person you meet.
  • Our organisation and all our people believe in the values of caring, collaborating, respecting, professionalism, accountability and innovation. Everything we do with you will be based on these values.

Stages of your journey through Doutta Galla Community Health

Stage What will happen
Initial contact Once you contact us, we will: provide you with information about our services, direct you to a specific service, such as a doctor or a dentist, or make an appointment for you to have an initial needs assessment with our central intake team; check what language you are most comfortable using and whether you would like to use an interpreter when dealing with us; check if there are any cultural matters you need us to know about that may affect how we work with you.
Initial needs identification and assessment During your initial assessment, our health professional will talk with you about: your overall health and wellbeing; how you manage existing conditions; how to prevent illnesses getting worse; how to reduce the risk of getting new illnesses; how your home or work life may be affecting your health treatment options. This discussion helps us to work out what services you need and how quickly. Depending on what we find out, we will: undertake a more detailed assessment of your health situation and needs to help with planning your care, make an appointment for you, if required, to have an extra assessment with one of our services or a specialist assessment with an external health professional; make a first appointment for you to start treatment; place you on a waiting list for the service you require.
Treatment services and care planning As you begin treatment, you and your health professional will: set some goals to achieve for your health. These will be based on your needs, wishes, values and circumstances. Map out a care plan to achieve your health goals. This may include one or more of our services. Treatment services will be provided according to your care plan. Your plan will be reviewed at intervals to: see if we are making progress towards your health goals, get feedback from you and your health professionals, make any adjustments needed to your plan.
Transition/closure If your health goals have been achieved and your treatment/care plan completed, then our work together is done for the time being. You may: still need to access some of our services occasionally to manage a condition or deal with an illness (e.g. dentist, doctor, podiatrist, etc), receive some ongoing support or services through a community group or an outreach program; need help from a more specialised health service provider to achieve your health goals. If so, we will manage your transition to a new service provider as smoothly as possible.
Powered by